Our net access and phone line are back thanks to the friendly, sympathetic engineer who turned up today (while I was out using internet access elsewhere). Whether he was the same engineer who was AWOL yesterday I don’t know and didn’t ask, but what I did ask was, what went wrong ?
You’ll never guess! It was a BT engineer fucking up! Basically tripping over our phone line (see previous blog entry) and pulling it out. It took less than an hour to fix. So why did it take 4 days to get it fixed ? I’m hoping the chairman of BT will be able to provide an answer when I write to him (and it will be a ‘him’).
Worse still was the fact that despite the assurance from engineering that he wouldn’t need to get into the house, he needed to get into the house.
“Because you need to put an oscillator on the line right ?” I asked.
“Oh, you really have had a lot of problems in the past haven’t you” he replied.
I knew they’d need to get in. I knew it was an engineer fuck up. I knew we wouldn’t get it fixed on friday. Am I psychic ? No – but I do understand the internal workings of BT better than most people…sadly that includes the senior BT managers.
BT engineers – when you’re migrating lines from one cab to another please ensure you reconnect them properly. Alternatively, let people know you’re going to move them so when you fuck up we can report it properly and get it fixed quickly.
Ahh – Internet access, red wine, curry, crap TV and a parrot on my head. Michele and I are very happy.